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“Oh no, one of my earrings is missing.”
“Excuse me; I just lost a contact lens.”
These two situations are familiar comments heard by banquet and catering staffs often. They always include, “Can you help me find it?”
In another instance, staff was finishing clearing the salad course just served to 250 guests. With out warning — the lights went out. There was only lighting from a few candles on the tables, and that eerie green glow of the emergency exit lights.
Reaching into my pocket, I pulled out my flashlight (Known as a “Torch” in the UK) and turned it on. Across the room several other serving staff did the same. We continued service and provided special assistance to the guests till the power was restored in about five minutes. It seemed longer though.
The host asked to see the event Captain. The host said to the Captain, “Thank you and your staff for saving my party” They shook hands and the host handed over an extra $20.00 cash tip to each server who had a flash light.
A week later, a guest from this party called and booked another event and remarked to the sales person, “I was at the party last week when the lights went out for a few minutes. I don’t want to take chances – I know your staff is prepared.”
Always carry a small AA sized flash light when working on events in any capacity. Not a penlight or a “D” cell. When I am responsible for staff — I always tell the staff to bring to bring a flash light — it’s a condition of future employment. I also tell them to bring a good attitude and few other tools — which will be cover in another blog.
Staff has walked guests to their cars across dark parking lots. Assisted guests up and down stairs, and directed traffic. Often there’s a nice tip, some times not. This random act of thoughtfulness and kindness is always remembered! Think of it as making a deposit in the “good deeds” bank account.
Often off-premise catering is code for “anything can happen.” Being prepared will make a big difference especially if there is an emergency.
How much does a good flash light cost? Less than $20.00. Get the Maglite® LED. The light is brighter and the unit is very durable. Bring two extra batteries for back up.
If you are loading trucks the headband accessory is also nice to have because you don’t have to work and carry the flashlight in your mouth. If you are loading and unloading trucks often, get a LED headlight. Better yet get the trucks and vans outfitten with work lights.
Remember: Turn one battery around — so the light doesn’t turn on by accident and burn out the battery.
Broken Glass trick: Some guest thinks it’s real cool to go out on a crowded dance floor bare foot and then drop their drink.
When you are sweeping up the glass, position your flash light parallel to the floor. The flashlight beam will reflect the chards of glass, making it easier to see the broken glass pieces scattered around during clean up!
Having a flashlight doesn’t seem like such a big deal. Having a flashlight is a point of difference. The flashlight is a way to distinguish or differentiate your self, your staff and company from others. Having a flashlight will may a huge difference, especially when the lights go out.
Hold on to your aprons,